Client story
"Sarah came in for a consultation, not an appointment. She'd been colouring her own hair at home for years and wanted honesty about what shape it was actually in before we talked about balayage. I appreciated that she asked instead of just booking and hoping."
"Her expectation, when we finally talked through it, was modest: she wanted colour that looked sun-kissed and natural, not another round of box dye layered on top of the last one. What she didn't expect was that getting there would take three separate appointments rather than one long session."
"The first visit was almost entirely diagnostic. I needed to understand exactly what was underneath, how many layers of at-home colour, how the hair was responding to lift, before I could commit to a formula. We did a strand test before touching the rest of her head, which she later told me she hadn't expected a colourist to bother with."
"Across the following two appointments we lifted gradually rather than forcing it in one sitting, checking condition at every stage. By the third visit, the base was healthy enough to place the balayage properly instead of fighting uneven porosity."
"What I was proudest of wasn't the finished colour itself, though it did land exactly where we'd planned. It was that her hair grew out afterwards the way natural balayage should, softening instead of banding. Sarah messaged eight weeks later just to say she still liked it, which for a colourist is the actual compliment that matters."
