Client story
"Chloe came in complaining that her nails wouldn't grow past a certain length no matter what she did, and within the first few minutes it was obvious why. Years of continuous gel with no real break in between had left them thin and prone to peeling under the surface."
"Her expectation, going in, was that we'd just apply a fresh set and move on like every other appointment. What she didn't expect was for me to recommend a break from gel altogether for a few weeks before we did anything else."
"That's not usually the answer clients want to hear from a nail technician, but I explained exactly what I was seeing, the thinning, the ridging, and what would happen if we kept layering gel over it. She agreed to the plan, a little reluctantly at first."
"Over six appointments we alternated structured shaping and cuticle care with strengthening treatment, checking growth and condition at each visit rather than jumping straight back to gel out of habit. A couple of sessions we adjusted the plan when her nails needed more recovery time than expected."
"By the final appointment her natural nails had grown past the tip without snapping for the first time in years. She still gets colour regularly, just not gel every single time, and the difference in strength has held up well past that last appointment."
